Refunds and cancellation
Last updated: 11 October 2026
Regional Commerce Data is a business service. If you buy as a business, these are our terms and the Consumer Rights Act protections that apply to you may be narrower. If you buy as a consumer (for example a sole trader acting outside your trade), the rules below apply to you in full, and nothing here limits your statutory rights.
Your 14-day right to cancel (consumers)
If you are a consumer, you can cancel within 14 days of buying without giving a reason. To do it, email [email protected] saying you cancel. You can use this wording: "I cancel my contract for [product]. Ordered on [date]. Name: [name]. Email used: [email]." We refund to your original payment method within 14 days of hearing from you.
Digital content and immediate access
Leads, intel and packs are digital content or digital services. Before you pay we ask you to tick this box:
I want access straight away. I understand I lose my 14-day right to cancel once the download or access starts.
If you tick it, you lose the right to cancel for a lead once it has been delivered. We confirm this on the payment success page and in your receipt: "You asked for immediate access and acknowledged that your 14-day cancellation right ends once access starts."
Subscriptions (£29 intel and £99 packs)
- You can cancel any time. Email [email protected] from the address you used to buy. You keep access until the end of the period you have paid for and are not charged again.
- If you are a consumer and you asked us to start straight away, then cancel within 14 days, you pay a proportionate amount for what you received up to the day you told us, and we refund the rest.
- We do not refund part months for ordinary cancellations outside the 14-day right, beyond the guarantee below.
Packs guarantee: your first month back
If your first four weekly packs together contain fewer than two matches in the trades and region you chose, you can ask for that month back. Email us within 14 days of the fourth pack with your Stripe receipt. We refund the £99 to your original payment method within 14 days of agreeing. Full terms are in section 8 of the terms. It is in addition to your legal rights.
If something is wrong
If a lead, intel report or pack is faulty or not as described, for example it was never delivered, was corrupted, or does not match what you chose, tell us. We will fix or resend it. If we cannot, you get a price reduction or a refund, as the Consumer Rights Act 2015 provides. Business customers also get a fair remedy from us on the same basis.
How refunds are paid
To the card or method you paid with, through Stripe. Allow a few working days for your bank to show it. No VAT is charged because we are not VAT registered, so there is none to refund.
Contact
POLICYANDPLAY LTD, 7 Cosford Drive, Shortstown, Bedford MK42 0DQ. [email protected].